Privacy Policy

Introduction

77u7 ("we", "us", "our") operates the online casino and sports betting platform accessible at https://77u7.club (the "Platform"). We are committed to protecting the privacy and security of every user who registers an account, places a bet, or otherwise interacts with the Platform. This Privacy Policy applies to all personal data processed by 77u7 in connection with the Platform and describes our data practices in clear, plain terms.

By creating an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our data practices, you should not create an account or use the Platform.

1. Information We Collect

We collect personal data in the following categories. We collect only what is necessary for the stated purposes and do not engage in speculative data collection.

• 1.1Registration data: full name, date of birth, email address, phone number, and residential division within Bangladesh. This data is collected when you create your 77u7 account.
• 1.2Identity verification (KYC) data: national ID card, passport, or driving licence image and number, collected when account verification is required prior to processing a withdrawal or where we are legally obliged to verify your identity.
• 1.3Transaction data: deposit amounts, withdrawal amounts, payment method identifiers (e.g., your bKash or Nagad wallet reference), transaction timestamps, and transaction history. This data is generated automatically when you conduct financial activity on the Platform.
• 1.4Gameplay data: betting history, game session logs, wager amounts, outcomes, and bonus redemption activity. This data is used for account management, responsible gaming monitoring, and fraud detection.
• 1.5Technical data: IP address, device type, operating system, browser type, session duration, and page interaction data collected automatically via server logs and standard web analytics tools. This data is used to maintain Platform security and improve performance.

2. How We Use Your Information

We use the personal data we collect for the following specific purposes. We do not use your data for any purpose that is incompatible with the purposes listed here without first obtaining your consent.

• 2.1Account creation and management: to register your account, verify your identity, maintain your account balance, process your deposits and withdrawals via bKash, Nagad, Rocket, or Upay, and communicate important account notices to you.
• 2.2Legal and regulatory compliance: to carry out anti-money laundering checks, identity verification obligations, age verification, and any other regulatory requirement applicable to the operation of an online betting platform serving users in Bangladesh.
• 2.3Platform security and fraud prevention: to detect, investigate, and prevent fraudulent transactions, account takeovers, money laundering, collusion, bonus abuse, and other prohibited conduct as described in our Terms & Conditions.
• 2.4Responsible gaming: to monitor gameplay patterns for signs of problem gambling, enforce deposit limits and self-exclusion requests, verify that users meet the 21+ age requirement, and provide appropriate support resources where a concern is identified.
• 2.5Service improvement: to analyse aggregated, anonymised usage data to understand how the Platform is used, identify technical issues, improve the user experience, and develop new features. This analysis does not use individually identifiable data.
• 2.6Communications: to send you transactional messages (deposit confirmations, withdrawal notifications, security alerts), respond to your support queries, and, where you have opted in, send you promotional communications about 77u7 offers. You may opt out of promotional messages at any time by contacting support.

3. Legal Basis for Processing

We process your personal data on one or more of the following legal bases, depending on the specific processing activity involved.

• 3.1Contract performance: processing is necessary to fulfil our contract with you — specifically, to operate your account, process bets, and handle deposits and withdrawals. Without this processing, we cannot provide the Platform services.
• 3.2Legal obligation: processing is required for compliance with anti-money laundering laws, age verification requirements, and other applicable legal obligations. We cannot waive these obligations.
• 3.3Legitimate interests: processing is necessary for our legitimate interests in maintaining Platform security, preventing fraud, improving our services, and operating a sustainable business — provided those interests are not overridden by your rights and interests.
• 3.4Consent: where processing is not covered by the above bases (e.g., sending optional promotional communications), we rely on your consent, which you may withdraw at any time without affecting the lawfulness of prior processing.

4. Sharing Your Information

77u7 does not sell, rent, or trade personal data. We share personal data only in the following limited circumstances, and only to the extent necessary for the stated purpose.

• 4.1Payment processors: we share necessary transaction data with bKash, Nagad, Rocket, and Upay to process your deposits and withdrawals. These processors receive only the data required to complete the specific transaction and are bound by their own data protection obligations.
• 4.2Game providers: where you play games supplied by third-party providers such as Pragmatic Play, Evolution Gaming, Ezugi, Spribe, NetEnt, or Microgaming, minimal session data (a pseudonymous session token and stake/outcome data) may be shared with the provider to power the game, resolve disputes, and maintain game integrity.
• 4.3Legal and regulatory authorities: we may disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies where we are required to do so by law, court order, or regulatory direction. In such cases we will disclose only the minimum data necessary to satisfy the legal requirement.
• 4.4Service providers acting as data processors: we engage a small number of trusted third-party service providers (e.g., hosting, email delivery, fraud screening) to help us operate the Platform. These providers process data solely on our documented instructions and are contractually prohibited from using your data for their own purposes.

5. Payment Data

When you deposit or withdraw funds using bKash, Nagad, Rocket, or Upay, 77u7 receives a transaction reference and confirmation from the payment provider. We do not store your full mobile wallet PIN, full account password, or any authentication credential associated with your mobile financial service account. The payment providers' own privacy policies govern how they handle your data within their systems.

All financial transaction records are retained for a minimum period required by applicable anti-money laundering regulations. After that period, transaction data is either deleted or irreversibly anonymised, whichever is the more privacy-protective outcome in the circumstances.

6. Cookies and Tracking

77u7 uses cookies and similar tracking technologies to keep your session active, remember your preferences, and gather anonymised analytics data that helps us improve the Platform. We do not use third-party advertising cookies or cross-site tracking technologies.

• 6.1Essential cookies: these are required for the Platform to function. They maintain your login session, remember your language preference, and keep your account secure during a browsing session. Disabling essential cookies will prevent the Platform from functioning correctly.
• 6.2Analytics cookies: these collect aggregated, anonymised data about how users interact with the Platform (e.g., which pages are visited most, how long sessions last). No individual user is identifiable from this data. You may opt out of analytics cookies via your browser settings.
• 6.3Session and security cookies: these short-lived cookies protect your account against cross-site request forgery and other session-hijacking attacks. They expire when you close your browser or log out of your account and contain no personally identifiable information.

7. Data Security

77u7 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security programme includes SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, strict access controls limiting data access to authorised personnel on a need-to-know basis, and regular security reviews of our systems and third-party providers.

While we take every reasonable precaution, no online platform can guarantee absolute security. If you become aware of any suspected unauthorised access to your account, you should notify us immediately at [email protected] and change your password without delay.

8. Data Retention

We retain personal data only for as long as is necessary for the purposes for which it was collected, subject to any longer retention period required by law. Our retention approach is as follows.

• 8.1Active account data (registration details, KYC documents, and transaction records) is retained for the duration of your account plus a minimum of five years after account closure to satisfy anti-money laundering record-keeping obligations.
• 8.2Gameplay and session logs are retained for a maximum of two years from the date the session was recorded, after which they are permanently deleted or irreversibly anonymised. Anonymised aggregate statistics derived from gameplay data may be retained indefinitely for platform improvement purposes.
• 8.3Marketing consent records are retained for the period during which you have given consent and for three years after consent is withdrawn, to demonstrate compliance with applicable consent obligations. You may request earlier deletion of marketing data by contacting support.

9. Your Rights

As a user of the 77u7 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request".

We will respond to all data rights requests within 30 days. In complex cases we may extend this by a further 30 days and will notify you if that extension is needed. We will not charge a fee for handling a rights request unless it is manifestly unfounded or excessive.

10. Children's Privacy

The 77u7 Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we discover that personal data has been submitted by a person under 21, we will delete that data as soon as reasonably practicable and close the associated account. If you believe that a person under 21 has registered on the Platform, please contact us immediately at [email protected].

11. Changes to This Policy

77u7 reserves the right to update this Privacy Policy at any time. When material changes are made, we will update the effective date shown at the top of this page and, where practicable, notify registered users via the email address held on their account. Continued use of the Platform after the updated Privacy Policy has been published constitutes acceptance of the revised terms.

We encourage you to review this Privacy Policy periodically so that you remain informed about how we protect your personal data. If you have any concern about a change we have made, please contact our support team before continuing to use the Platform.

12. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact our support team. We take all privacy queries seriously and aim to respond within one business day.